Cheat Sheet 1C Message Handler When Synchronized With PHPShop

It happens that at the first attempts to synchronize the online store, the user suddenly sees messages from 1C about some problems with uploading. But you should not immediately panic, and think that everything is gone - we made a summary table of warnings for the 1C handler when synchronizing with the PHPShop Pro 1C online store, with the most probable causes and ways to solve them.

This crib is designed for an independent user who prefers to communicate with technical support, the ability to get to the bottom of the truth. The table is divided into logical parts - the messages output by the 1C handler, the reasons for this message, and the user's actions. Everything reminds instructions for use of a household appliance in the section of the most frequent problems.

Messages	Possible reason	User action	1C platform version
Processing Messages
Attention! By user There are not enough rights to perform the operation of deleting goods from the site. Contact the server administrator.	Such an error is displayed when working with the basket of the site order or when the removal flag is set for products marked in 1C for deletion	Make sure in the admin panel that the current user has enough rights to perform the operation	7.7, 8.x
Could not detect component v7plus.dll! It is necessary that the component be installed either in or in the <Folder2> directory	In the specified directories there is no external component v7plus.dll, necessary for processing work with the Internet	Copy v7plus.dll component to one of the directories (Folder1 or Folder2) and register it using regsvr32	7.7
Failed to create an Addin.V7HttpReader object!	Error creating an object to work with the Internet	It is necessary to update the installed component from the manufacturer’s website.	7.7
Attention, the selected upload directory does not exist!	The message is displayed when specifying a nonexistent catalog of unloading with the manual option of exporting goods	Specify existing directory for upload	7.7
The specified directory on the server is missing. Check your connection settings! or Not found on the FTP folder information exchange! or Unable to determine the directory for uploading images!	The message is displayed when checking the connection with the ftp-server in the absence of the specified directory on the ftp for uploading transport csv-files or image files	Specify the upload directory, taking into account its hierarchical location on ftp. The default value of the catalog with product data is “1cManager”, images are “UserFiles / Image”	7.7, 8.x
Could not connect to the server with the specified authorization settings!	Displayed when checking the connection or trying to upload data to an ftp server	Check the correctness of the specified user and / or password to connect to the ftp-server in the processing settings	7.7, 8.x
Unsuccessful attempt to transfer file (s) to FTP or Error getting file	Messages are displayed when attempting to transfer data to an ftp server.	Check the settings for connecting to the FTP.	7.7, 8.x
Could not connect to the server [phpshop.ru]!	Incorrect settings for connecting to PHPShop site	Check the specified connection settings, note that: - the domain name is always specified along with the service folder 1cManager (for example: shopname.ru/1cManager) - spelling 1cManager is case sensitive; - username and password are specified as when accessing the admin panel.	7.7, 8.x
Component not found	A message is displayed when trying to process a load of one of the external components.	Copy external components to% systemroot% system32 (or% systemroot% syswow64 with 64-bit OS) and register using regsvr32.exe	7.7
Upload file failed and you need to load it manually or reduce the number of lines in the file	- incorrect settings for access to the site; - the number of lines in the csv transport file is too large	in the processing settings: - check the correctness of the settings for connecting to the site; - reduce the number of data lines written to transport csv files. The default value is 500	7.7, 8.x
Have file invalid file structure. File import canceled	The message is displayed when trying to import goods into 1C via a csv file downloaded via the admin panel.	To upload products to 1C, you must use the file obtained by unloading from the site through the menu item of the admin panel “Base-> Unloading Excel Database” and unpacking to a local directory	7.7, 8.x
Order <OrderDateNumber> has already been loaded	Downloadable from the site order was found among the documents. This may be on condition that with previous imports the statuses of the loaded orders on the site were not updated or the order numbers in 1C and on the site coincided.	- If the order has already been previously loaded - change the status of the order through the management of the order basket in processing or on the website through the admin panel; - mark the document in 1C for deletion and repeat loading	7.7, 8.x
Not configured currency matching!	The table of correspondence of the directory “Currencies” in 1C and the presentation of currency on the site is not filled	Enter the values ​​of currencies in the processing settings in the correspondence table. Please note that in the field "Value Compliance" indicates the ISO currency code on the site	7.7, 8.x
Error unzipping on site	The message is displayed when there is no zip.php file in the directory with the UserFiles / Image images on the ftp server.	Copy the file "zip.php" in the directory "UserFiles / Image"	8.x
General messages
Problems in creating invoice forms at the time of loading orders from the site or when unloading the price list	There is no installed MS Office package on the computer	Install MS Office (Excel, Word)	7.7, 8.x
When processing is opened, an overlay of the shape layers is displayed and errors are displayed.	- not found procdec.dll component - running the executable module, and not processing starter	- Check that in% systemroot% system32 (or% systemroot% syswow64 with 64-bit OS) there is a procdec.dll file; - run the Loader_Exchange.ert file in 1C (the Loader_Exchange.ert and PHPShop_Exchange_77.ert files must be located in the same folder)	7.7
Do not create directories on the site	The codes of the parent groups of the “Nomenclature” reference book contain non-numeric characters.	It is necessary to perform in the settings of processing the filling of the table of the replacement of prefixes, where specify the replaced letter prefixes on their (any) numeric representation. For example, if the group code in 1C is “UT-0000025”, then when setting the replacement value ²² -> ²7² in the table of prefixes, the processing will unload the code as “70000025”	7.7, 8.x
Not downloaded unloaded from the site directories in 1C	The tree.csv file does not exist in the import directory.	- It is necessary to unload catalogs from the admin panel (“Base-> Unloading Excel Categories”); - unzip the resulting file to the 1C import directory and rename to tree.csv	7.7, 8.x
When trying to load orders in 1C, no products were found in the “Nomenclature” directory	- the goods were not synchronized; - the synchronization key is not correctly indicated (i.e., for example, goods were synchronized according to article 1C, and at the time of loading orders indicated by “code”)	- Perform synchronization of goods 1C and online store; - switch to the mode of unloading goods, in the settings specify the parameter "Unload as part number:" the correct value of the synchronization key	7.7, 8.x
In the created documents 1C when loading orders not specified price type	For the form of payment of the current order is not filled in the price type in the processing settings	In the mode of loading orders in the settings on the page “Setting the load of orders-> Default values” for each form of payment in the table of automatic substitution, specify the flag “Use contract prices” or a specific type of prices. We recommend to do the following: uncheck the “Use contract prices” flag, enter the value of the price type and set the “Use contract prices” flag. At the same time, at the time of importing the order, an attempt will be made to determine the price type from the main contract of the current counterparty and, if unsuccessful, the price type from the table is substituted.	8.x
When unloading goods to the online store, zero balances on goods are not updated.	On the main form of processing, a filter with the conditions “Total balance (/ =)” or a warehouse value is indicated	If the conditions include a “consolidated balance” or a specific warehouse - in this case, only goods with a non-zero balance are selected. Those. With such a selection, if at one point in time the goods have a balance - it gets into the unloading and updates the data on the site, and if there is no balance in the next exchange 1C with the site - it does not get into the unloading and the data on the site is not updated. Therefore, we recommend that you select products according to other criteria (by parent groups, properties / categories, etc.) - all products (with or without a balance) will go to the site. And so that products with zero balance in the online store are not displayed - it is enough to specify in the admin panel “Product status at zero quantity - remove from sales” (“Settings-> System-> Prices”)	7.7, 8.x

We hope that this data will help our users to avoid unnecessary questions, and simplify the connection of the online store to 1C. But, if questions still appear, ask them to technical support specialists.