Not fiesta

On March 11, 2004, three simultaneous explosions occurred in Madrid, in which 192 people died and a huge number of innocent people were injured. Since the explosions thundered in three different parts of the city, at railway stations, the emergency services of Madrid found it difficult to coordinate work, adequately deal with the consequences of the terrorist attack and provide first aid to all in need. The Spanish authorities learned a lesson from this tragic event and called on IBM to help build a unified informational, analytical decision support system that would unite all city services (police, fire, ambulance) and provide access to unified information from any places and sources.



Since 2006, this system (SOA) began its work in live and real time. If earlier 3 different emergency units worked separately, now their actions are coordinated from one place, and they, in turn, update their status in a single system, coordinating the joint work.



Over 5 years of use and constant system improvements, the Madrid authorities have succeeded in creating and maintaining the most advanced emergency response system in the world. SOA coordinates all the work between all departments, allows you to monitor the status of any event in real time with reference to the city map.

')

According to representatives of the city mayor's office, today there is not a single system in the world with the same response time to any emergency situation - within one minute, the command center identifies and determines the status of the task, the scene and prioritization, as well as notifying all nearby police teams , firefighters and rescuers.



At that moment when the units are already going to the site, a scenario is determined in the command center, according to which further events will develop. This scenario can change constantly, in real time, as both firefighters, police and doctors update their current status in the system, “telling” all changes to it.



Sticking to the top of the map, you can watch how this happens with the rescue teams of Madrid and visit the role of an invisible medic or fireman, seeing how they react to the call to the rescue service in the information center, how they go to the scene of the incident and deal with the incident.



Rescue services know that 10 minutes is the maximum critical time for which you need to have time to assist the victims and begin to act on the spot. IBM helped Madrid to reduce response time by almost 25%, but more importantly, in 2006, the rescue team managed to reach less than 8 minutes in 45% of the accident sites, but today, in the same time, more than 90% of the places in Madrid accidents.



Reasonable systems for sensible city and people safety.