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Unhappy hours are not observed. Mode of operation on the site

Contacts is all over the hat, but ...


Placing a contact phone (and other communication options) in a prominent place on the site’s pages has become standard.

Everyone is in a hurry to remind their clients of this, nodding their heads with a clever look, they say, do not force people to look for how to contact you.

Hours, minutes, work days


Here are just experienced and competent designers, developers and our other colleagues forget about another obvious thing: the mode of operation of the company.
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This is the thing that must necessarily be placed next to the end-to-end block of contact information. Days of work and time.

The same rule holds true for a separate page with contact information: the mode of operation on it should be indicated next to the phone .

How to check if there is a problem


If a:
  1. You use such an element of the same Ya.Metriki as the target call
  2. in the header of the site is the phone
  3. no operation mode specified

I advise you to look at the statistics on the time and days of calls.

How many unanswered? What time of day and days of the week are more?

How not to lose inattentive


We are constantly tracking statistics. Sadly, but the fact that unanswered calls will still be. And in non-working hours and working ...

What to do:
  1. track all incoming calls and daily call back to those who could not reach you
  2. redirect unanswered to work cell phone
  3. start an answering machine that reminds you about the mode of operation of the company and advise to use the feedback form
  4. Paradoxically, change the mode of operation

Source: https://habr.com/ru/post/136551/


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