Interface assistance MTS Internet Assistant

Hello.

Today we will talk about the interface of the Ukrainian MTS "Internet Assistant" ( ihelper.mts.com.ua ). This online service is designed to help you use the 3G Internet service: check your account balance and amount of used traffic, and much more. But it seems to me that the Internet Assistant himself needs help ... With interfaces.

Why I decided to write this topic:

1. I myself use 3G internet from MTS. And I constantly have a number of problems when using the “Internet Assistant”. For example, I do not know when money is withdrawn from the account or how much traffic I have already used this month. It got to the point that I either wait until the Internet is turned off, or replenish the account in advance.
2. Secondly, in the "assistant" there are many functions and features, the meaning of which is not entirely clear. There are no really important functions.
3. I would like to draw the attention of MTS to this question. It is clear that this is not the most important interface on the site. But still it is a service that is designed to help and provide an opportunity to control their expenses. Now it is absolutely not clear how to do it. Therefore, it is difficult to speak about the transparency of the service, which directly affects the loyalty of users.
4. Based on the practice of communication in the Internet, I am sure that great ideas for improving this service can be born in the comments.

')


You can go to the authorization page via the link: ihelper.mts.com.ua . To get further you must be a user of the MTS Connect service. In this case, I scanned almost all the interface screens and packed them into a prototype: webster.co.ua/prototypes/mts_helper

I did not link the pages, so use the menu on the left to navigate through the pages (thanks, cap).



By the way, problems may arise in chrome with the opening of the prototype (it has not yet figured out what the problem is). Therefore, it is better to use Firefox.

I identified a number of problems that I tried to eliminate in my version of the prototype:

1. The main page provides information that rarely changes. In addition, it is of little use.
   
   Solution: display on the main page the most relevant information for the user (payment reminder, traffic usage statistics, account status)
   
   
2. In the left menu there are sections: with complex or useless settings (services_status, Account_details, acsses_level, history), as well as those that have no useful information at all (activate_services, deactivate_services, orders)
   
   Solution: reorganize partitions and get rid of unnecessary functionality. Even if some sections are needed in some particular cases, I think it makes no sense to display these sections to all subscribers.
   
   
3. Informing the user. Now it is difficult to figure out: when to pay the bills, if the user has exhausted all traffic, how much money is in the account now.
   
   Solution: provide the necessary information so that people do not feel that they are being cheated somewhere.
   
   
4. By tracking used traffic is another problem. Due to the fact that now it is not known how much the user spends traffic, it is difficult to understand whether it is worth changing the tariff. For example, I have a “Unlimited” tariff (limited to 10 240 Mb). With the help of Kaspersky, I learned that I spend 130 Mb per day, and even less on weekends. If you multiply by the number of calendar days, then comes out about 4 Gb. It turns out that the “assistant” should be aware of this, but is silent and allows me to spend the extra money.
   
   Solution: track traffic and offer users to switch to a suitable tariff, relying on statistics on traffic consumption.
   
   
5. To pay for online services, you need to go to the website mts.com.ua and choose payment methods there.
   
   Solution: to give the opportunity to pay bills while in your account.
   
   
6. Now the interface is a bit messy. One feels the difference in the processing of information between mts.com.ua and the “Internet Assistant” .
   
   Solution: to bring information display in order. Display only the necessary data (cap, does not sleep).

What came out of all this

On the main user can get all the necessary information and pay bills.


On the page "Pay for services" in addition to online payment, there is an opportunity to see the nearest points of payment services.


On the tariff selection page, the “assistant” tells you that it is time to change the tariff.


On the password change page, attention is paid to the password selection rules in order to reduce the number of mistakes made.


Link to dynamic prototype: webster.co.ua/prototypes/mts_new
In the appendage, I redesigned the service authorization page, where I constantly mess with the captcha:


Hint where to find a login, suddenly what.


It is interesting to hear your opinion and suggestions about the interface.