I can not share with the public an excellent translation of the article The Limoncelli Test: 32 Questions for Your Sysadmin Team Actually, the article discusses the questions that every sysadmin has to ask himself is lazy enough to solve the constant problems of users. Successful implementation of these recommendations will make your life easier in the future and will help you to rise to a qualitatively new level of performance of your duties.
The translation lies - here (no longer lies), thanks to Ivan Pesin for the work done.