The idea of ​​round-the-clock technical support when nobody works at night

Many companies, especially hosting companies, like to declare that they have round-the-clock technical support. Well, and once stated, you need to make sure that it really was - not a fact, it’s true that it will actually be used, but this is a different conversation (every few days, most likely, they will turn at any time at night if the company is not the most small - well, and if large, or, especially, international, then it will be used frequently).

Working at night is not a good and healthy idea. The author of this note personally once worked (fortunately, not for long) in a company where employees of those. support had to come to work at 7 am, then after 24 hours at 15 hours, then after another 24 hours, at 23 hours, and so on. That is, a shift of 8 hours in 24, absolutely no days off.

But how to make those. support was round-the-clock, but nobody had to work at night? You need to hire people from different time zones. In this case, everyone will work during the day, but everyone will have a day at different times.
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In addition, if you are guided by Russian laws, then, as far as the author is aware, night shifts should be shorter compared to day shifts, and should be paid at an increased rate ( from here ). Of course, in practice these conditions are far from being met in all companies (perhaps not even in almost all), but if an employer wants to behave honestly with his employees, then those. support consisting of people in different time zones can provide not only friendly, sleepy employees, but also the absence of a reduction in shifts due to night work and additional pay for night work.