Scoop as it is
An interesting story happened to me these days. I live in Kiev, I use the largest provider, almost a monopolist, volia.com . The house is serviced by an ordinary housing office.
1) At 00:15 Saturday the Internet was gone. In the morning I called VOLI support service - “everything is OK, we fix it”. OK.
')
2) On Saturday evening, the situation is different - we will fix it tomorrow. What was said before that, of course, is not important?
3) On Sunday afternoon, the situation - "we fix, but it is not clear what the problem is." Sunday night - "repaired, but not repaired, daughter tomorrow." Well, maybe a serious problem, it happens.
4) On Monday afternoon, it suddenly turns out that "the housing office did not give us the keys to the basement, where the equipment is." What?! And what was on Sunday then? What did they fix there all day?
More interesting
5) In the housing office do not see the problem. Just think, a house for 450 apartments without television and the Internet. Is this their problem? These are problems of tenants and WILL. They themselves will not lift an ass to help settle the bureaucratic formalities.
6) No, these are not the problems of WILL, as it turns out after the next call there. Do not let their masters? So these are the problems of the tenants and the housing department, “not ours”.
___
After all, it is terrible to imagine: a commercial company (which already has competitors) does not care about the problems of customers.
The state company (which is very difficult to change) does not care about the problems of the population, even formally.
Residents are forced to compel both companies to cooperate, with the active resistance of the latter (!).
What is there to change? Provider? Housing office? Maybe a country?
1) At 00:15 Saturday the Internet was gone. In the morning I called VOLI support service - “everything is OK, we fix it”. OK.
')
2) On Saturday evening, the situation is different - we will fix it tomorrow. What was said before that, of course, is not important?
3) On Sunday afternoon, the situation - "we fix, but it is not clear what the problem is." Sunday night - "repaired, but not repaired, daughter tomorrow." Well, maybe a serious problem, it happens.
4) On Monday afternoon, it suddenly turns out that "the housing office did not give us the keys to the basement, where the equipment is." What?! And what was on Sunday then? What did they fix there all day?
More interesting
5) In the housing office do not see the problem. Just think, a house for 450 apartments without television and the Internet. Is this their problem? These are problems of tenants and WILL. They themselves will not lift an ass to help settle the bureaucratic formalities.
6) No, these are not the problems of WILL, as it turns out after the next call there. Do not let their masters? So these are the problems of the tenants and the housing department, “not ours”.
___
After all, it is terrible to imagine: a commercial company (which already has competitors) does not care about the problems of customers.
The state company (which is very difficult to change) does not care about the problems of the population, even formally.
Residents are forced to compel both companies to cooperate, with the active resistance of the latter (!).
What is there to change? Provider? Housing office? Maybe a country?
Source: https://habr.com/ru/post/131132/
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