Consulting and technical support
Hi, Habr!
It so happens that our clients love to communicate with our specialists, ask questions, ask about our services, services, etc. We try not to miss a single question, to answer as quickly, informatively and clearly as possible, especially since we ourselves like to answer the questions of our clients.
So, in this article we will tell you about what means we use to communicate with customers!
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Phone
222-22-22 or simply "seven twos." Yes, this is our easy-to-remember Yekaterinburg phone, which you can call around the clock for any question you are interested in.
There is also a hot line, also not complicated 8 800 2000 024, by the way, round the clock, and also free of charge from any telephone sets.
Online consultant
This service has been in our service since November 2007. It is the product of our programmers. Anyone can use it by clicking on the “Online Consultant” button on the main page of our site. On the day it receives up to 200 hits.
Its interface is divided into 5 parts:
The correspondence history, your assessment, the name of the consultant and other parameters fall into a special database that allows you to keep a variety of statistics, identify where the consultant made a mistake in communication and vice versa, where he is well done.
Skype
Skype is now very popular. Ease of use, accessibility and favorable terms of use distinguish it from other means of communication. People just communicate with each other using it. We thought, “why would customers also just not communicate with us?”.
If you want to call us on Skype and chat with our specialists (by the way, one of them is in the photo), use the button with the Skype logo on the main page of our site.
Use Skype technology is very convenient in communicating with customers. We can do much more for you using them.
Chat and eye contact have long been incorporated into our lives, but there are more interesting possibilities.
It is possible to transfer files to each other, which will ensure a higher rate of filling in bank documents with the help of a Bank consultant.
Demonstrating the desktop allows you to more accurately identify and formulate your problem, as well as show its solution.
Online consultant and Skype are available directly from our website www.bank24.ru
Callback Order
If it is more convenient for you, the bank specialist will call you back himself, then you can fill in the form on the Bank’s website.
This form comes to our contact center, it is processed by experts and they themselves call you back with an already solved problem or an answer to the question you have described.
Consultations in social networks
Our Bank advises clients in social networks. We are Vkontakte , Facebook , Twitter , Odnoklassniki .
You can use the online consultant and support for Skype on our Vkontakte pages and on Facebook.
You can also find out about our news, corporate life, see pictures from corporate events and much more.
PS All the girls in the photo are real and work with us in the contact center.
It so happens that our clients love to communicate with our specialists, ask questions, ask about our services, services, etc. We try not to miss a single question, to answer as quickly, informatively and clearly as possible, especially since we ourselves like to answer the questions of our clients.
So, in this article we will tell you about what means we use to communicate with customers!
')
Phone
222-22-22 or simply "seven twos." Yes, this is our easy-to-remember Yekaterinburg phone, which you can call around the clock for any question you are interested in.
There is also a hot line, also not complicated 8 800 2000 024, by the way, round the clock, and also free of charge from any telephone sets.
Online consultant
This service has been in our service since November 2007. It is the product of our programmers. Anyone can use it by clicking on the “Online Consultant” button on the main page of our site. On the day it receives up to 200 hits.
Its interface is divided into 5 parts:
- The first part displays the photo and name of the consultant with whom you communicate.
- The second part is the reference. There are two links in it: tariffs for private clients and ask a question to a specialist. Clicking on them, you get to the corresponding section on the bank’s website.
- The third part is a field for entering your text, limited to 250 characters.
- The fourth part - the history of the correspondence of you and the consultant
- The fifth and last but not the least important field - Assessment of consultant’s responses. It is very important for us to know how our specialists work, how accurately they were able to convey the necessary information to the person, how correctly they answered the question and solved the problem, whether the client left them satisfied. You can choose between "Excellent", "Good", "Satisfactory" and "Unsatisfactory"
The correspondence history, your assessment, the name of the consultant and other parameters fall into a special database that allows you to keep a variety of statistics, identify where the consultant made a mistake in communication and vice versa, where he is well done.
Skype
Skype is now very popular. Ease of use, accessibility and favorable terms of use distinguish it from other means of communication. People just communicate with each other using it. We thought, “why would customers also just not communicate with us?”.
If you want to call us on Skype and chat with our specialists (by the way, one of them is in the photo), use the button with the Skype logo on the main page of our site.
Use Skype technology is very convenient in communicating with customers. We can do much more for you using them.
Chat and eye contact have long been incorporated into our lives, but there are more interesting possibilities.
It is possible to transfer files to each other, which will ensure a higher rate of filling in bank documents with the help of a Bank consultant.
Demonstrating the desktop allows you to more accurately identify and formulate your problem, as well as show its solution.
Online consultant and Skype are available directly from our website www.bank24.ru
Callback Order
If it is more convenient for you, the bank specialist will call you back himself, then you can fill in the form on the Bank’s website.
This form comes to our contact center, it is processed by experts and they themselves call you back with an already solved problem or an answer to the question you have described.
Consultations in social networks
Our Bank advises clients in social networks. We are Vkontakte , Facebook , Twitter , Odnoklassniki .
You can use the online consultant and support for Skype on our Vkontakte pages and on Facebook.
You can also find out about our news, corporate life, see pictures from corporate events and much more.
PS All the girls in the photo are real and work with us in the contact center.
Source: https://habr.com/ru/post/128408/
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