Telephony panel for 1C

90% of Russian companies use 1C as software for business automation. Binding to 1C telephony (receiving calls to 1C, calls from 1C, opening a card) reduces costs, improves business efficiency and profitability.

And reduces call processing time:

• up to 15 seconds with outgoing call,
• up to 35 seconds to process an incoming call,
• up to 2 minutes when switching within the company.

Market overview of ready-made solutions for the integration of IP-telephony and 1C showed ambiguous
results.

Softphone 1C: Rarus

Softphone from 1C: Rarus is only suitable for working with "iron" PBX. By disappointing news
from the developer, the system will not work with software IP PBX. Plus hardware support
PBX has a lot of limitations on the functionality and choice of equipment.
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Other solutions

Communication 1C with other IP-platforms has various inconveniences - the high cost of the solution,
limited functionality, complexity of integration, support for only old 1C platforms.

"1C telephony panel" from MyAsterisk.ru

The 1C telephony panel is a universal solution for 1C: Enterprise 8.1 and 8.2 communication of your configuration with an Open Source Asterisk 1.6 and higher telephone platform.

Opportunities:
- receive calls in 1C
- calls from 1C
- built-in softphone
- call hold
- call transfer
- display information about the caller
- automatic opening of the card
—Binding customers by phone number to define. manager - listening to records of conversations from 1C sending faxes from 1C receiving SMS to 1C

Compatibility:
- 1C Enterprise 8.1, 8.2
- 8.2 controlled forms Thick client
- 8.2 managed forms Web client (mid September)
- 8.2 managed forms thin client (mid-September)
- Terminal mode on Windows server 2008
- Support for Windows server 2003 (without softphone)

Nikolay Beketov, franchisee 1C "MIKO":

“Having Asterisk, we were interested in communication with 1C. The project MyAsterisk.ru and their finished product of integration Asterisk and 1C got into our field of vision. All the declared functionality really works. On their own
they started everything and, without contacting the developers, figured out the customization options for their tasks. Inside itself, the “1C Telephony Panel” contains standard handlers that can be edited to customize the required fields in the opening card, etc. ”

What we got from automation:

"When an incoming call is displayed on the sales manager's screen, information about the caller is displayed
the customer.

"We see before the lifting of the tube the situation on the current relationship (unpaid
accounts, results of previous negotiations, history of relationships). Naturally as a result
The quality of the sales specialist has increased. The client is pleased to know him. To make outgoing calls, the 1C: CRM telephone base is used. The manager just clicks on the Counterparty, selects the number and the call is made! This saves up to 30 seconds and allows you to keep your customer base up to date. "

Telephony Panel + Virtual IP PBX MyAsterisk

Included with the “ 1C Telephony Panel ” is the MyAsterisk Virtual IP PBX .

Virtual IP PBX MyAsterisk is not licensed by the number of lines and internal subscribers, easy to set up and contains more than 100 functions .

It turns out a complete turnkey solution for a business at an affordable price and with minimal implementation time.

Free demo version of 1C Telephony Panel

The demo version of the Telephony Panel for 1 user is available for familiarization with the possibilities: receiving calls to 1C, calls from 1C, call transfer.

Download a demo is possible on the developer's site.

If you do not have Asterisk, you can also connect to MyAsterisk Air, a free virtual IP PBX, and test everything.