Facebook pages: brand or non-brand - that is the question!

Hello, habrovchane. We here thought and decided that there was no one else to turn to us - there is no more authoritative platform in RuNet.

We have one problem. A year ago, when we started working with an audience on Facebook, the name of our page on this social network was “banki” - one of our registered trademarks (see photo) - and not “Banki.ru”. Maybe previous social managers thought that they were entering a short page name that would be displayed in the browser bar, maybe something else ... But the fact remains that brand awareness suffers. And we cannot change the name of our page anymore (we have more than 8,000 fans).




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We are not alone with a similar problem; on the Facebook question and answer page, the topic is revealed by a multi-page sheet : someone did not understand which heading is more efficient to write during registration, someone officially changed the brand name and now suffers ...

After numerous attempts to contact at least someone from Facebook who can solve our problem, we are almost desperate. I even started to get the feeling that behind the white and blue attractive face soc. the network is not worth a soul - it is something like SkyNet , from the movie Terminator, which is unstoppable.

* Friends, if any of you have access to any contacts on Facebook, please let me know in a personal. I will be very grateful. We present a box of beer and the Order of Savior Banki.ru to a person who will help resolve the issue.
* Also interests, maybe one of you faced a similar problem and how you solved it.
* Is there a miracle form for Facebook feedback that is guaranteed to be read?
* If successful, we promise to write a topic on Habré.

Continued, we hope, should ...

UPD: Problem solved.



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