Beeline and Opera Mini: second part. Well, as if an open letter

Dear Beeline!

I sincerely do not understand your position on the issue raised in my previous topic , as well as in at least three emails to you. Once the topic disappeared from the main Habrahabr, PR managers disappeared from it, along with the hope of getting at least some intelligible answer from them.



Today another employee of yours talked to me. I am very sorry that I did not reach the magic button called “record this conversation and put it on the Internet.” Therefore, the following statements cannot be considered as quotations, and I cannot vouch for the 100% correctness of my interpretation of these words.





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But still:



1) Billing is one hundred percent correct.

2) GPRS and TCP session are inseparable, it’s the same thing. Perhaps your phone picks up several sessions simultaneously.

3) We do not have any documents regulating the charging of GPRS connections. If it is charged in this way, then it is necessary.

4) There are no references to the charging of GPRS sessions or TCP sessions in the communication law.

5) You use Opera Mini - it is she who creates these connections. We only rate them.

6) I can return you some money, but we are not talking about any changes in the description of the tariff plan.

7) Written appeal by law will be considered 60 working days, but basically everything happens much faster.

8) I cannot send all of the above in text form to you by e-mail - we do not provide such services.



So.



I understand that PR employees are not obliged to own the subject so as to advise me on a non-standard question directly in real time. Also, I am not ready to solve this issue privately - because judging by the scale of this problem, "they have fully paid for" not only me, but also many other users and habrayusers.



I promise that in the future all information relating to this case and not covered by the NDA (as such has not yet been) will be very clearly covered and commented. The end of this epic will be officially considered compensation for a similar charging to one of my friends, whom I have never called from my phone. In this way, I can understand if the problem has been resolved and whether the money has been fully refunded.



So we will fight on. The plan is as follows.



1) I send a written request about what is actually rounded during charging - the volume of each TCP session or the volume of the entire GPRS session.

2) After I receive the expected answer - I hint at the inconsistency of the terms of the tariff plan with the actual tariffication.

3) ...

4) Global profit.



Lawyers and people who know the legislation in the field of certification of billing are solemnly called to the post.



In the meantime, such a piece of paper is sent to Beeline:



narod.ru/disk/22671809001/%D0%98%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD % B5.jpg.html



We are waiting for the reaction.



Good news leaked to a previous post: habrahabr.ru/blogs/telecom/126536/#comment_4189023