Dell wants to use Hangout for customer service
Michael Dell, the founder and director of Dell, suggested the idea of using Hangout video chat as an alternative channel for customer service, along with traditional telephony. “Do you like the opportunity to contact a video chat consultant directly from Dell.com?”, Michael Dell asks readers of his blog on Google+. Of course, among the 150 comments on the post, there is an absolute majority of the pros.
Looks like Google+ has acquired another powerful fan. Michael Dell himself has already used the video chat more than a dozen times since he signed up for Google+ in early July.
Video chat with tech support - quite a good idea in a commercial sense. Many clients should like the opportunity to look at a technical support employee during a conversation (this may not please the employee). In addition to moral satisfaction, the client can also count on the help of friends who will watch the conversation on Google+ and are able to help with advice.
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True, at the moment it is technically impossible to integrate Hangout into a third-party site, the social network is still working on invitees, and video chat is available only to registered users.
Looks like Google+ has acquired another powerful fan. Michael Dell himself has already used the video chat more than a dozen times since he signed up for Google+ in early July.
Video chat with tech support - quite a good idea in a commercial sense. Many clients should like the opportunity to look at a technical support employee during a conversation (this may not please the employee). In addition to moral satisfaction, the client can also count on the help of friends who will watch the conversation on Google+ and are able to help with advice.
')
True, at the moment it is technically impossible to integrate Hangout into a third-party site, the social network is still working on invitees, and video chat is available only to registered users.
Source: https://habr.com/ru/post/124463/
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