Buying tickets for Russian Railways

The limit of my patience burst when I finally went through all the “circles of hell” of buying tickets to rzd.ru and received the following message:


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Up to this point I have already written a letter regarding the usability of the service to the e-ticket service, because in the evening I was tired of fighting with this service, and in the morning I was tired of logging in again and again in the process of this purchase.
')
I use the service for a long time. Five years ago, I appreciated the advancement and always bought tickets there. There were always problems, but today ...

I'll try again to buy a ticket, which I will post in parallel.

Press the "start" button


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From the main page you can get to it by choosing “buy a ticket”, and then in the menu “buy a ticket”
Maybe I'm stupid and badly get on with the keyboard, but I got here on the third attempt.

Let's move on. Click "buy a ticket"
The train that chose last time is not on the list. Yeah, of course, there was the last car, and the last place in the car. While I ordered it bought. That's the reason why my order was simply canceled. Cool. See the first screenshot, there is no word that all the places are already taken.
Hurry up, and even the other train "will leave" without me. :)


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Here's another cool. First, choose a car. A place in the car in the next step, along with the input information for the passenger. If you do not like the empty seats, then you need to return and make a request for a new one.

O. usability manifests itself. My data was filled. So you do not need to enter them again. But I haven’t yet found a passenger data notebook anywhere.


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Guess which places are occupied and which are free. But vanochik beautifully painted! It would be easier to choose on the scheme of the car. I look at places for a long time, then I am looking for whether they are free. The first time I thought that the grays were free, but not, the free ones were white, but I found out about this in the next step, a message was issued that it was impossible to register in the specified boundaries of places.


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Got it.


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Smiled.


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I already had a sigh of relief. Yes, it was not there. Money was taken from me for two tickets, and then they ask me to pay for the second one again.
And what to do? ..
Rechecked by SMS. Gee, they took money for one ticket, and the second must be bought separately. But who the pancake service did was ??????????? .. They show the full amount of the order, withdraw to the payment, and then begin to make go to paypul for each ticket!


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Hallelujah.
We must not forget to press the continue button.

+1 for online registration.


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But the answer came to my letter to the appropriate service.


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At the same time, there is always an “entrance” button, but if you do not follow this instruction, you will have to log in again when purchasing a ticket.

And who came up with it?


And the last question: Skryka ​​RZD for this dough money has fallen off.


This article is not an advertisement for RZD services! Although this effect may be present. May this article help RZD to make its service better! I understand that far from all blunders of this service have been illuminated, but in order to reflect it is enough.
This is all part of our life, part of the world in which we live. Only we ourselves can make it better.



ps so nervous that he broke his debit card while buying tickets