Perfect Helpdesk

One of the first applications that we are going to release on the basis of the Webasyst framework is the Support application for customer support organization.

In our opinion, an “ideal” application for the work of a support service should be abstracted from the nature of requests (tickets). In the request flow, it should be possible to process pre-sales questions, forum messages, tours orders, and applications for acceptance of equipment repairs. The application should provide work with the flow of requests distributed in different departments, where each department has its own workflow (workflow). There should be a REST API, it should be possible to provide support to users from your favorite mailer, and not necessarily through a web interface - the application must independently route all interactions.

But no matter how complete our own idea of ​​the application may seem to us, we would very much like to look at the task from the other side, and therefore we invite you to tell how you see your ideal helpdesk .
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We invite you to discuss in the comments to the post or blog on the Webassist site .