EMS - “Drink valerian.”
And again the Post of Russia. EMS. Express delivery.
The story of how you can spend the last nerves.
I will explain the situation briefly.
')
On June 11, an entry appeared on the EMS website that my package is in the EMS warehouse (by tracking at emspost.ru). I called and asked the courier to deliver it to me. I made an application for the 16th day (Friday). All day waited for the courier. No one came, no one called.
I called the support service again - asked why the courier did not arrive, to which they told me that they had mistakenly handed the package to the wrong courier and said that the delivery list was issued for tomorrow (Saturday, June 17). OK.
Saturday. I waited all day ... There was no one ...
I call at 18.50 please clarify where my package is and where the courier is. To which I am answered that the courier is open until 19.00, so WAIT. The fact that there were 10 minutes before the end of the courier's working day does not bother anyone. And the obvious fact that no one will definitely come is also ignored.
Rezvanivayu after 10 minutes. No information available. Please apply for an independent fence. Make out.
Just in case, I call back at 23.00 and ask if I can pick up the package tomorrow, to which I am told that the COURIER will arrive tomorrow ... Accordingly, my wish was ignored. Well, hope dies last.
Sunday. All day, from 9 am to 7 pm at home, I wait ... No one ... Despair takes over ...
I call support. All the same story. Offer to issue a wish for an independent fence. I make out. I swear. I call back later - status - the parcel is delivered to the courier ... Await delivery to Mon.
After these words, I have no strength left. I leave a claim, again 5 I call the support service. Talking with "robots" is simply no strength. All my applications, such a feeling, remain just words. And from one of the employees I get very practical advice - “Drink valerian if you cannot control your nerves.”
This morning I call back again. We swear a lot. And from the other side there are 4 memorized phrases and nothing more! No one can tell me how to pick up my package. No one can do anything.
It comes to the point that I ask the number of the courier himself to call him and find him, to come to him himself, but, of course, nobody gives me the numbers. They give the number to the control room, where it is simply impossible to get through ...
I am in utter despair, I do not know what to do ... I need to make it tomorrow, because tomorrow I leave Moscow ...
If there is anyone here who can somehow help with advice or something like that - please give information. Patience is running out.
The story of how you can spend the last nerves.
I will explain the situation briefly.
')
On June 11, an entry appeared on the EMS website that my package is in the EMS warehouse (by tracking at emspost.ru). I called and asked the courier to deliver it to me. I made an application for the 16th day (Friday). All day waited for the courier. No one came, no one called.
I called the support service again - asked why the courier did not arrive, to which they told me that they had mistakenly handed the package to the wrong courier and said that the delivery list was issued for tomorrow (Saturday, June 17). OK.
Saturday. I waited all day ... There was no one ...
I call at 18.50 please clarify where my package is and where the courier is. To which I am answered that the courier is open until 19.00, so WAIT. The fact that there were 10 minutes before the end of the courier's working day does not bother anyone. And the obvious fact that no one will definitely come is also ignored.
Rezvanivayu after 10 minutes. No information available. Please apply for an independent fence. Make out.
Just in case, I call back at 23.00 and ask if I can pick up the package tomorrow, to which I am told that the COURIER will arrive tomorrow ... Accordingly, my wish was ignored. Well, hope dies last.
Sunday. All day, from 9 am to 7 pm at home, I wait ... No one ... Despair takes over ...
I call support. All the same story. Offer to issue a wish for an independent fence. I make out. I swear. I call back later - status - the parcel is delivered to the courier ... Await delivery to Mon.
After these words, I have no strength left. I leave a claim, again 5 I call the support service. Talking with "robots" is simply no strength. All my applications, such a feeling, remain just words. And from one of the employees I get very practical advice - “Drink valerian if you cannot control your nerves.”
This morning I call back again. We swear a lot. And from the other side there are 4 memorized phrases and nothing more! No one can tell me how to pick up my package. No one can do anything.
It comes to the point that I ask the number of the courier himself to call him and find him, to come to him himself, but, of course, nobody gives me the numbers. They give the number to the control room, where it is simply impossible to get through ...
I am in utter despair, I do not know what to do ... I need to make it tomorrow, because tomorrow I leave Moscow ...
If there is anyone here who can somehow help with advice or something like that - please give information. Patience is running out.
Source: https://habr.com/ru/post/122246/
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