Why do subscribers leave provider?
Hello.
I want to share one thought about the quality of operators' broadband access networks.
It seems you have done everything possible: you have built an excellent network, issued good fares. But your subscribers still complain about the speed, stability of access and leave. Why?
Studies show that in 80% of cases these problems occur through the fault of the SOHO router installed by the subscriber independently, or in the absence of proper quality control of subscriber devices purchased by the provider.
A modern subscriber generates and consumes megabits of “torrented” traffic, which imposes special requirements on the performance of the subscriber router. Particularly critical is the ability to serve hundreds of simultaneous connections through NAT. Many inexpensive Wi-Fi routers of popular brands under such a load just hang or stop missing new sessions. In addition, when rebooting, the settings often fly off, which also annoys the subscriber.
As a result, subscribers call the operator with complaints “the Internet does not work”, and the provider cannot help. After some time, the dissatisfied subscriber disconnects and begins to generate income for another operator, who, when connected, installs his Wi-Fi-tested access point.
That is - if you care about customer loyalty - you have to control everything down to the client computer. And do not let the subscriber put anything.
And now - the main thing is what to bet. Here is one of the examples (telling about what I personally checked):
To solve this problem, Ubiquiti Networks (Ubiquiti Networks Eng.), Released AirRouter, - high-performance WiFi router standard IEEE 802.11n.
Yubikwiti is known for its operator solutions, where hang-ups and incorrect equipment operation are unacceptable. And this software now works on an inexpensive home router. In addition to stability and reliability (see test results below), debugging tools such as a spectrum analyzer, a performance meter, download schedules, and much more have become available to providers.
We conducted load multi-day testing, trying to achieve an AirRouter hang or failure. Not stuck. Here is how we checked:
Typical channel on the Internet (5 Mbit / s). Torrents. Lots and lots of sessions
swing and distribute. Testing lasted 7 days, during which we pumped a few terabytes.
Downloading cable interfaces when transferring data between cable ports
')
Downloading cable interfaces when transferring data between WiFi and cable ports. Data for the 802.11g mode, although the AirRouter can and 802.11n. For a channel on the Internet at 6 Mbit / s it does not matter.
Conclusions: AirRouter is a reliable home router that will allow providers to keep a subscriber. In my opinion, the provider is obliged to know what is at the subscriber as the "last meter" and at least to offer those pieces of iron in which he is sure. And as a maximum - immediately and put them.
Yes, on the same platform, Yubikwiti made another product - PowerAPN - more powerful than AirRouter. Probably for very large apartments:
In the next post I will talk about testing UniFi , which finally arrived.
I want to share one thought about the quality of operators' broadband access networks.
It seems you have done everything possible: you have built an excellent network, issued good fares. But your subscribers still complain about the speed, stability of access and leave. Why?
Studies show that in 80% of cases these problems occur through the fault of the SOHO router installed by the subscriber independently, or in the absence of proper quality control of subscriber devices purchased by the provider.
A modern subscriber generates and consumes megabits of “torrented” traffic, which imposes special requirements on the performance of the subscriber router. Particularly critical is the ability to serve hundreds of simultaneous connections through NAT. Many inexpensive Wi-Fi routers of popular brands under such a load just hang or stop missing new sessions. In addition, when rebooting, the settings often fly off, which also annoys the subscriber.
As a result, subscribers call the operator with complaints “the Internet does not work”, and the provider cannot help. After some time, the dissatisfied subscriber disconnects and begins to generate income for another operator, who, when connected, installs his Wi-Fi-tested access point.
That is - if you care about customer loyalty - you have to control everything down to the client computer. And do not let the subscriber put anything.
And now - the main thing is what to bet. Here is one of the examples (telling about what I personally checked):
To solve this problem, Ubiquiti Networks (Ubiquiti Networks Eng.), Released AirRouter, - high-performance WiFi router standard IEEE 802.11n.
Yubikwiti is known for its operator solutions, where hang-ups and incorrect equipment operation are unacceptable. And this software now works on an inexpensive home router. In addition to stability and reliability (see test results below), debugging tools such as a spectrum analyzer, a performance meter, download schedules, and much more have become available to providers.
We conducted load multi-day testing, trying to achieve an AirRouter hang or failure. Not stuck. Here is how we checked:
Typical channel on the Internet (5 Mbit / s). Torrents. Lots and lots of sessions
swing and distribute. Testing lasted 7 days, during which we pumped a few terabytes.
Downloading cable interfaces when transferring data between cable ports
')
Downloading cable interfaces when transferring data between WiFi and cable ports. Data for the 802.11g mode, although the AirRouter can and 802.11n. For a channel on the Internet at 6 Mbit / s it does not matter.
Conclusions: AirRouter is a reliable home router that will allow providers to keep a subscriber. In my opinion, the provider is obliged to know what is at the subscriber as the "last meter" and at least to offer those pieces of iron in which he is sure. And as a maximum - immediately and put them.
Yes, on the same platform, Yubikwiti made another product - PowerAPN - more powerful than AirRouter. Probably for very large apartments:
In the next post I will talk about testing UniFi , which finally arrived.
Source: https://habr.com/ru/post/117250/
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