How not to offend a person if he made a mistake?

Good day, habrazhiteli!

I will fix the idea that you should not even paint in several paragraphs and hide under the cat. To some extent, this is life hacking, as it helps to get around things that previously caused me a sense of discomfort.

If an unpleasant situation has occurred and the conflict cannot be avoided, then your appeal should be directed not at the person, but at his role in the project. And in such a way that he could not only understand why he acted badly, but also draw conclusions on how to act correctly. Emphasis on the role will allow you to remain impartial, but at the same time will return the conversation in a constructive direction.
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It usually happens like this: “why didn't you follow the contractor, Ivan ?! The company flew into the cost of the whole stage, how to explain it to the sponsor? " That's right: “a good manager always knows what his contractor will take in the next stage and has time to take the initiative into his own hands. What do you think should be done to equalize the costs in the following stages? ”

To express displeasure is necessary precisely by his actions, and not by a person’s trait, then he will be able to concentrate on the problem, and not on the emotional component of the conflict. People are constantly growing above themselves and changing. Going over the rake, a person will learn to prevent his mistakes, and you risk in his memory remaining an villain who pointed to personality problems, although in reality it is just a lack of experience or attention that has long been filled.