Clodo Downtime and Strange Support
Good time of day, Habra community!
I want to tell you a story about the work of the technical support service of the wonderful company Clodo. The company was founded on September 1, 2010, until 2011. There were no complaints about the work of the service for 2010, everything worked. The only thing there was no template with Debian is an omission, but it is excusable. For the new year, everyone was in for a pleasant surprise when they replenished their personal accounts in the form of crediting 50% of the bonus payment amount. Fairy tale!
In 2011, the company started having problems with the availability of servers, namely, on January 26, from 12:00 to 13:10, all the UPUs were unavailable. The company notified about the failure and later about its liquidation, reimbursed a simple replenishment of the personal account with the amount of a month of the UPU rent, which was very surprising - it was pleasant and not so insulting.
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Today, February 18, from 21:00 (Moscow time), there were interruptions in access to the UPU. According to the results of the trace, it is revealed that the jumps in Clodo itself go strangely long and are lost. It would be on the route to Oversan - I would understand and there were no complaints. The technical support service confirms that the problem exists and is solved, but shrugs to the question “when will it be solved?”. At the same time, the company claims an SLA of 99.9%, which means that a simple month will not be more than 45 minutes.
The director of Clodo - Maxim Dyubarev answered my letter about the quality of service. He reported that the relay had burned down and had already been replaced, and soon everything would be. It should be noted that the distribution of interruptions in the work was not at all. On the inaccessibility, I learned from the customer's message one of the services located on the UPU. It is possible that interruptions began earlier than 9 o'clock.
I like Clodo - they really try to popularize cloud hosting and VPS. But today’s coming, it’s not at all like them. I hope that this is a single misstep, and this was influenced by the approaching spring.
I want to tell you a story about the work of the technical support service of the wonderful company Clodo. The company was founded on September 1, 2010, until 2011. There were no complaints about the work of the service for 2010, everything worked. The only thing there was no template with Debian is an omission, but it is excusable. For the new year, everyone was in for a pleasant surprise when they replenished their personal accounts in the form of crediting 50% of the bonus payment amount. Fairy tale!
In 2011, the company started having problems with the availability of servers, namely, on January 26, from 12:00 to 13:10, all the UPUs were unavailable. The company notified about the failure and later about its liquidation, reimbursed a simple replenishment of the personal account with the amount of a month of the UPU rent, which was very surprising - it was pleasant and not so insulting.
')
Today, February 18, from 21:00 (Moscow time), there were interruptions in access to the UPU. According to the results of the trace, it is revealed that the jumps in Clodo itself go strangely long and are lost. It would be on the route to Oversan - I would understand and there were no complaints. The technical support service confirms that the problem exists and is solved, but shrugs to the question “when will it be solved?”. At the same time, the company claims an SLA of 99.9%, which means that a simple month will not be more than 45 minutes.
The director of Clodo - Maxim Dyubarev answered my letter about the quality of service. He reported that the relay had burned down and had already been replaced, and soon everything would be. It should be noted that the distribution of interruptions in the work was not at all. On the inaccessibility, I learned from the customer's message one of the services located on the UPU. It is possible that interruptions began earlier than 9 o'clock.
I like Clodo - they really try to popularize cloud hosting and VPS. But today’s coming, it’s not at all like them. I hope that this is a single misstep, and this was influenced by the approaching spring.
Source: https://habr.com/ru/post/114073/
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