Accident in Oversan Scalaxi

From the letter of happiness that arrived from Oversan, I woke up instantly.
...
Hello!

Tonight (12-02-2011) part of the disk subsystem temporarily failed, which resulted in the inaccessibility of your virtual machines. As quickly as possible, this problem was fixed by our engineers and is no longer apparent. To continue, you need to restart the virtual machine ...
...

Logging on to the panel found that my server is loaded, but the hosts did not respond.
All attempts to restart the server, taking advantage of the recommendations of technical experts were not successful.
')
02-13 02:59
I wrote a ticket to the support service for the second hour, waiting for the gentlemen returning from space travel to this problem will turn their attention.

02-13 05:06
Hello!
Tonight (12-02-2011) part of the disk subsystem temporarily failed, which resulted in the inaccessibility of your virtual machines. As the problem is resolved, we will write you in this ticket.
We apologize for the inconvenience.

This is a support.
Odmin indignant!

UPD: 24 hours downtime. Bravo Scalaxi, bravo!