How to start developing business processes
Experts know that, before automating business processes, these same processes have to be developed anew or optimized, because the automation of chaos is a thankless task and, in fact, is not possible.
Setting a task for a staff like “describe your activity”, or “what is the result of your activity” literally makes him (the staff) crazy. There is a misunderstanding, and as a result, irritation, respectively, talking about cooperation is no longer worth it. Some download instructions from the Internet that are completely unworkable in practice, some in intellectual torment give birth to something, but there is no longer the strength and desire for correction.
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In this connection, the task arose of how quickly but effectively to convey the idea of ​​describing the sequence of actions of a position, which, in fact, leads to the desired result. In addition, the method of reporting must meet certain principles: something that is known to almost everyone, plus the simplicity of formulation.
It turned out the following: "How to cook scrambled eggs"? And the “offset” of the description of the cooking process, the employee receives in the event that another employee performs only those actions that are written in the instructions for cooking and does nothing else. Thus, the person received feedback from his colleague, which allowed him to be more critical of his own creation, moreover, in some moments it was just fun. Someone forgot to light a fire, someone instead of hitting the back of a knife on the shell, wrote "cut the shell."
So, in general, the task was as follows:
1. Write down what resources are required for cooking scrambled eggs.
2. What "technical" operations need to be accomplished, so that there is a "Skorcha, usable scrambled eggs" on the table.
Below is a verification list, who are interested, make your own and compare. In the resources and technical operations several points are deliberately omitted, I will be glad if you notice.
Resources: 1. Two eggs. 2. Tablespoon of sunflower oil. 3. Cooker. 4. Gas. 5. Salt 6. Fork. 7. Tablespoon. 8. Plate for the second dish. 9. Trash can.
Technical operations: 1. Turn on the gas. 2. Put the frying pan on the lighted burner and in a minute reduce the gas to the minimum. 3. Pour the sunflower oil in a tablespoon and add it to the pan. 4. Spread the oil over the entire surface of the pan. 5. Remove two eggs from the refrigerator. 6. Take a knife from the kitchen. 7. Take the first egg in your left hand and the knife in your right. 8. Strike the back of the knife on the shell, so that a crack in the shell appears. 9. Put the knife. 10. Separate the halves of the shell above the griddle about 5 to 10 centimeters above the surface. 11. Repeat steps 7 through 10 with the second egg. 12. Take a “pinch” of salt with two fingers of the right hand and salt an omelette. 13. Wait seven minutes. 14. Turn off the gas. 15. Put on the table a plate for the second dish. 16. Take the pan in the right hand. 17. Gently fork the contents on a plate for the second dish. 18. Put the pan in the sink. 19. Place a plate with fried eggs on the table. 20. Remove the plug from the kitchen unit and place it next to the plate. 21. Put the shell in a garbage bin. 22. Put the knife in the sink.
After this simple at first glance procedure, employees of companies literally flourished before our eyes, saying “Oh, there it is, what is required of us”!
Setting a task for a staff like “describe your activity”, or “what is the result of your activity” literally makes him (the staff) crazy. There is a misunderstanding, and as a result, irritation, respectively, talking about cooperation is no longer worth it. Some download instructions from the Internet that are completely unworkable in practice, some in intellectual torment give birth to something, but there is no longer the strength and desire for correction.
')
In this connection, the task arose of how quickly but effectively to convey the idea of ​​describing the sequence of actions of a position, which, in fact, leads to the desired result. In addition, the method of reporting must meet certain principles: something that is known to almost everyone, plus the simplicity of formulation.
It turned out the following: "How to cook scrambled eggs"? And the “offset” of the description of the cooking process, the employee receives in the event that another employee performs only those actions that are written in the instructions for cooking and does nothing else. Thus, the person received feedback from his colleague, which allowed him to be more critical of his own creation, moreover, in some moments it was just fun. Someone forgot to light a fire, someone instead of hitting the back of a knife on the shell, wrote "cut the shell."
So, in general, the task was as follows:
1. Write down what resources are required for cooking scrambled eggs.
2. What "technical" operations need to be accomplished, so that there is a "Skorcha, usable scrambled eggs" on the table.
Below is a verification list, who are interested, make your own and compare. In the resources and technical operations several points are deliberately omitted, I will be glad if you notice.
Resources: 1. Two eggs. 2. Tablespoon of sunflower oil. 3. Cooker. 4. Gas. 5. Salt 6. Fork. 7. Tablespoon. 8. Plate for the second dish. 9. Trash can.
Technical operations: 1. Turn on the gas. 2. Put the frying pan on the lighted burner and in a minute reduce the gas to the minimum. 3. Pour the sunflower oil in a tablespoon and add it to the pan. 4. Spread the oil over the entire surface of the pan. 5. Remove two eggs from the refrigerator. 6. Take a knife from the kitchen. 7. Take the first egg in your left hand and the knife in your right. 8. Strike the back of the knife on the shell, so that a crack in the shell appears. 9. Put the knife. 10. Separate the halves of the shell above the griddle about 5 to 10 centimeters above the surface. 11. Repeat steps 7 through 10 with the second egg. 12. Take a “pinch” of salt with two fingers of the right hand and salt an omelette. 13. Wait seven minutes. 14. Turn off the gas. 15. Put on the table a plate for the second dish. 16. Take the pan in the right hand. 17. Gently fork the contents on a plate for the second dish. 18. Put the pan in the sink. 19. Place a plate with fried eggs on the table. 20. Remove the plug from the kitchen unit and place it next to the plate. 21. Put the shell in a garbage bin. 22. Put the knife in the sink.
After this simple at first glance procedure, employees of companies literally flourished before our eyes, saying “Oh, there it is, what is required of us”!
Source: https://habr.com/ru/post/113640/
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