How does Megaphone relate to the complaints of its subscribers on SMS scam and a divorce for money

Venue - House

A message comes like: Mom put the money on this number, then I'll explain everything .
Obviously it was a divorce, but decided to temporarily save the message in order to complain to the customer service center and fulfill my civic duty =)

Venue - Head Office Megaphone

I went up to a nice girl, put money on my rooms, asking for the information I was interested in.
Next comes the dialogue:

• I want to file a complaint about the number (showing the message)
• We do not consider such complaints (said girl)
• What should I do?
• Try to apply to ATC or other authorized body.

On this thing is over. The mobile operator Megafon is not engaged in the problem of SMS fraud and extortion of money.
The sms boom for short numbers was asleep, but the classic schemes are still in use.
Similarly, messages are received on the newly purchased and registered MTS Connect, the answer is the same: " We are not dealing with this issue "

Scene - Brain

It is necessary to formulate the question:

How right is the Operator in this matter, refusing to consider such a complaint?
')
What should the Subscriber do to improve the situation with the least loss of effort, time and money, besides ignoring?

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Venue - HabraHabr

one
Writing a complaint in the official form, in two versions. One should be given to the operator for registration to provide a solution or rejection. In the second case, you can contact the ATC or the Prosecutor's Office.
2
Carefully read the contract and torture the consultant with questions on controversial points (preferably in the presence of a Lawyer)
3
Contact the support service of the operator through contacts on the site or:
MTS:
The fact of fraud - 911@mts.ru
Information
A letter to support can look like this:

Good day.
I just received a text message from + 79xxxxx on my phone (+ 79xxxxxx):

“MOM! Throw up to LUNCH 500 rubles. On this number »

In view of the fact that I am not a mother, please conduct an internal investigation on
reported from your number and notify the victims.

four
You can call the support service of your operator for a toll-free number and, after talking with a consultant, clarify the situation. Disadvantages: you need to know the support number of your operator, although with new SIM cards, you are usually provided with a whole set of additional numbers on the SIM card. including clarifying weather conditions in your area.
five
The problem involved. Give the complaint to the scam a little time, and maybe the life of the scam will be a little worse;)
6
MTS - In case of detection of fraud, you can contact the SMS address on the number 1911 or mts.ru/m - Example for the Yaroslavl region

PS
Thank you all for the comments.