iPad is the “happiest” device in history
Recently published the next US Customer Satisfaction Rating ( American Customer Satisfaction Index , PDF), which is constantly compiled from population polls.
The level of satisfaction with personal computers as a whole set a historical record: 78 points on a 100-point scale. For the seventh year in a row, Apple leads the ranking, which this time showed a score of 86 points, which is significantly more than the closest competitors to Dell, Acer and HP (77 each). Experts note that after the abandonment of the Vista operating system, all manufacturers of Windows-based computers have increased their performance.
According to information from people who have access to the full results of ACSI , Apple’s success is primarily due to the unusually high performance of the iPad. This product has set an absolute record for all the time of such measurements in terms of customer satisfaction.
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Here it should be noted that ACSI has never measured the index for the iPod and iPhone. It is possible that those products could show comparable results. One way or another, but Apple is on top.
The level of satisfaction with personal computers as a whole set a historical record: 78 points on a 100-point scale. For the seventh year in a row, Apple leads the ranking, which this time showed a score of 86 points, which is significantly more than the closest competitors to Dell, Acer and HP (77 each). Experts note that after the abandonment of the Vista operating system, all manufacturers of Windows-based computers have increased their performance.
According to information from people who have access to the full results of ACSI , Apple’s success is primarily due to the unusually high performance of the iPad. This product has set an absolute record for all the time of such measurements in terms of customer satisfaction.
')
Here it should be noted that ACSI has never measured the index for the iPod and iPhone. It is possible that those products could show comparable results. One way or another, but Apple is on top.
Source: https://habr.com/ru/post/104889/
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