Mailboxes for standard services, roles, and functions
Recently I encountered an unpleasant situation - the mail server got into spam lists. The hole was quickly found and patched, but Oracle has already put our server on its blacklist, and blocked us at the connection stage. There was a question - where to write? The site was only a form for customers, email@example.com was intended for them. After some deliberation, the thought appeared - is there a standard that defines the e-mail addresses for which you need to write in this case? It turned out that it is and is described in RFC 2142 .
The most interesting is contained in the tables below.
1. Business information
Information about the organization, products and services
Very often I meet strange addresses in whois or in the communication section on sites, for example, in the RIPE database for my provider, the address is info, and in the RIPN some ancient addresses on mail.ru and support. Use the addresses from the recommendations at least in the form of synonyms to existing boxes - these are the basics of netiquette.
PS And everything ended well with Orakl, Postmaster answered on the same day and, after explaining the situation, they began to be friends with us again :-)